Diamond Service Plan

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Receive Diamond Service with the Pinnacle Promise

Pinnacle Cranes Diamond Product Support Program offers customers superior service and parts guarantees. With this program we promise:

  • A service response time of 3 hours or less
  • Repairs are guaranteed for 12 months - parts and service
  • Parts guaranteed within 48 hours
  • A replacement crane will be provided at 50% of published rental rate (pending availability) for repairs requiring extended time

How it Works

Link-Belt machines 8 years or newer are eligible for the Pinnacle Cranes Diamond Product Support Program. Pinnacle Cranes must survey each crane annually at a flat rate of $350 per year in order to qualify.

Under the Diamond Service Plan, when a service is requested, a technician will be dispatched, 7 days a week, within 3 hours (if requested prior to 12:00pm). If the service is requested after 12:00pm, a technician will be dispatched by 7:00am the next day. If Pinnacle Crances fails to meet this PROMISE, then the first hour of labor is at no charge. To qualify for the 12 month repair warranty, all work must be completed by a Pinnacle Cranes technician (standard warranty is 6 months parts, 2 months labor).

Under the Diamond Service Plan, if a part is not delivered within 48 hours, a 5% discount will be applied. Note, this discount excludes major components (i.e. boom sections and items made outside of North America). Emergency freight charges may apply.

In the event that a replacement crane will be needed, the customer will be responsible for freight charges and 50% of published rental rate for replacement cranes. The model of the crane will be determined by Pinnacle Cranes management and may not be same capacity. Eligible repairs qualifying for a replacement crane will be determined by Pinnacle Cranes management.

Terms subject to modification with 120 day advanced notice. Read Terms and Conditions.

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Reasons to Choose Pinnacle Cranes

Consistent "Top Five" Link-Belt Crane Dealer

We offer one of the Southeast's largest inventories of cranes (new, used and rental fleet) and crane parts

Staff of Product Support Specialists, many with over 25 years of experience with Link-Belt cranes